Dolphin Imaging Scandinavia and East Europe Dealer - Major Partner IT Solutions Dolphin Imaging Support On Line Shop Orthodontics Imaging Software VTO Ceph Tracing Dolphin Imaging Products - Ceph Tracing, VTO, SVTO, 3D treatment planning, Aquarium, Patient Communication

Dolphin Imaging Cephalometric Analyisys Tracing VTO SVTO surgery planning 3D implant

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DUS - Dolphin Update Service
Last released updates

We are excited to unveil our new “Dolphin Update Service” (DUS). DUS automatically handles all Dolphin updates – Imaging, Management, Aquarium, etc. You will no longer have to wait for CDs, or call support, or download and install updates manually.

To check out for info about DUS please go to the DUS download page here

Dolphin Imaing 11.5

Last version is: Dolphin Imaging 11.9.24

I’d say the most important fixes in this build are:

Including updated user manual and installation instructions.

Including updated license agreement.

Fixed DLS installer to recognize Office 2013.

Fixed DLS installer to place files in appropriate folders when installing to any location other than C:\Dolphin.

Updated security key driver installer.

Fixed problem where a brand new install of Dolphin Imaging non-Premium would not allow the Dolphin Update Service to be enrolled.

Dolphin Imaing 11.7

Last version is: Dolphin Imaging 11.7 BUILD 59

I’d say the most important fixes in this build are:

Fixed bug that was deleting images from the working folder when editing existing images.

Place LeadCodecThunk.dll in Dolphin directory to be able to run "Regsvr32 leadcodec.dll".

Making sure we get a capture license when doing image edit in context menu.

Fixed bug when trying to save a new patient with a mobile number.

Fixed error when saving/recalling phone numbers for doctors, referrals, and billing parties.

Fixed error when modifying and saving email address.

Fixed problems saving phone numbers as type "Unknown".

Fixed problems saving emails for billing parties and referrals.

Fixed problem with phone type not transferring to billing party when creating a new patient.

Assume the pixel spacings are the same as the slice thickness for Planmeca single-file DICOM when downsizing.

Aqurium 3
Last version is: January 2014 Release

This build has these new movies:

Mentalis Muscle Strain: This movie depicts the effects of mentalis muscle strain on the facial features.

Virtual Surgery: This movie is a virtual tour of a full surgical treatment, including diagnostic procedures, planning and virtual surgery planning and splint construction.

Virtual Surgery

Airway Obstruction Adenoids: This movie depicts how adenoid tissue can obstruct the airway.

Airway Obstruction Adenoids

Surgical Tissue Reduction: This movie demonstrates the reduction of excess gingival tissue following orthodontic treatment, using surgical techniques.

Flossing: This movie demonstrates flossing for oral hygiene, with no orthodontic appliances in place.

Flossing Poor Hygiene: This movie demonstrates flossing for oral hygiene, with no orthodontic appliances in place and poor oral hygiene.

Enjoy!

Major Partner is the Dolphin Imagig Distributor for the following countries.
We can provide software and technical support only for customers in our Area. Other customers must contact their own Dolphin Imaging Distributor or Dolphin Imaging USA Support.

Switzerland

Scandinavia
• Denmark, Finland, Iceland, Norway, Sweden

Eastern Europe
• Albania, Belarus, Bosnia, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine

Russia

Contact us

Support by Ticket System:
https://majorpartner.freshdesk.com

Support by email:

Write to support@dolphinimaging.info
Please when you write us include the Clinic or Institute name, your name, the version of Dolphin Imaging you are using a phone number in case we have to contact you, please describe your problem and if you can attache some screenshots to show us the problem.

Support by Phone

The office is located in Italy and our certified support techs & sales people are standing by to answer your questions from 9:00 a.m. to 19:00 p.m. CET - (GMT + 1:00), Monday through
Phone: +39 334 886 79 07

Ask for a remote connection

Using the remote connection we can log in your PC and check with you the problems and we can show you on the screen the procedure to complete the operation that you need.
Please visit this page to ask for a remote connection:
https://majorpartner.freshdesk.com/support/tickets/new

Without Service contract ?

If you do not have a service contract and you need support you can renew your service contract or you can buy a support ticket.

To renew a support contract please login in the shop. If you don't have a user name or password register now or email us.

It is easy, and you can see immediately your renew price. You can pay onlie by credit card or by wire transfer.

Service Contract NEWS:
For payment by credit card you can divide the payments in 3 or 6 monthly payments.

Email us for any questions: info@dolphinimaging.info

Connection time: our certified support techs are standing by to answer your questions from 9:00 a.m. to 19:00 p.m. CET - (GMT + 1:00), Monday through Friday. If you plan the connection at least 1 day before could be possible to have connection also off-hour.

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15 Great Benefits of the Dolphin Service Club

1. Stay current on Dolphin software updates. Dolphin Imaging and Management software products manage the efficiency of your practice. With continuous enhancements and updates, Service Club members have the peace of mind to know they are always running the most current versions of their Dolphin software.

2. Low monthly payments! No need to pay the annual fee in one lump sum! Major Partner will give you the possibility to pay by credit card the service contract with monthly payment or quarterly payments.

3. Unlimited Phone Support. Our certified support techs are standing by to answer your questions. from 8:30 a.m. to 19:00 p.m. CET - (GMT + 1:00), Monday through Friday. They also respond to off-hours emergency calls. Non-Service Club members pay Eur 5 per minute with a minimum of 1 hour (300Eur/call minimum). Payment by credit card will be requested at the beggining of the call. +39 334 886 79 07

4. Live and Archived Webinars. Dolphin Service Club members will now have exclusive access to our live and archived webinars. Enjoy a variety of sessions on specific programs, features and functions, including “Webinar Tidbits” on specific products. “Tidbits” are quick webinar sessions for users who don’t need an in-depth session. All webinars are conducted by a certified Dolphin trainer or special industry expert guest presenter, and then archived for your convenience. Visit www.dolphinimaging.com/training for details.

5. Online archived FAQs. Visit here for a direct link to our FAQ page, where you can view a Dolphin-dedicated list of most frequently asked questions. If you don’t find what you’re looking for, chances are it will appear soon. Or, go ahead and send in your question to training@dolphinimaging.com.

6. Live Chat & Remote Connection This user-friendly means of communicating connects you directly with a support representative via remote connection technology. Access the same personal, competent support staff in an instant! The service is available from 8:30 a.m. to 19:00 p.m. CET - (GMT + 1:00), Monday through Friday. They also respond to off-hours calls if scheduled in time. Click here to open a Remote Support Request.

7. Email support. Our expert staff is checking its inbox for your technical questions! Email us at support@dolphinimaging.info. A technician will respond as soon as possible.

8. Dolphin Update Service. Our Dolphin Update Service (DUS) makes it quick and simple to keep your system current. When an update is released, your get a notification on your desktop so you can download when it is convenient. For details and to enroll, visit www.dolphinimaging.info/dus.

9. Request software updates directly from your Dolphin Service Club Account! . Log into your account and view the status of your various workstations vs the latest available update, then request the updates you want.

10. Receive exciting new features such as Super Questionnaire, Standalone Viewer, 2D Movie Morph, and more. Dolphin developers are always adding nifty features and useful tools to the products you already own. These are all FREE to Service Club members

11. Access your Dolphin Service Club account through AnywhereDolphin.com. Enjoy unlimited record sharing with patients and referrals via AnywhereDolphin.com. Check status of your Dolphin account; request staff/info changes; view support call logs; adjust payment preferences, renew Service Club membership, and more!

12. New Aquarium content delivered automatically every two months! Your Aquarium program grows consistently as new content and software features are added. This happens automatically—you don’t need to do anything but click “OK.” *Aquarium must be purchased separately.

13. Eligibility to purchase Dolphin Mobile. The eligibility to purchase Dolphin Mobile is an exclusive perk available only to Service Club members. Use Dolphin Mobile to access to your Dolphin database from anywhere in the world that has Internet. It supports Aquarium and the new Super Questionnaire! Runs on any iPhone®, iPad™ or iPod touch®.

14. Exclusive members-only offers and discounts! Watch your email for announcements throughout the year

15. Compatibility with the most current operating systems on the market. As you upgrade other systems in your office, older Dolphin software may not support these newer operating systems. As a Service Club member, you can be assured that your Dolphin system will always be compatible with the rest of your practice.

New Products:


Dolphin Management is a full-featured orthodontic practice management system that enables you to efficiently manage and organize your practice flow, especially if you have high-volume, multiple locations and multiple practitioners. With consistent feature upgrades and improvements, Dolphin Management combines an easy-to-use interface with powerful features.	3D Surgery 3D Surgery is a comprehensive case planning and presentation tool that animates the patient’s skeletal and facial changes in real time, and outputs to a precise surgical guide. All you need is a 3D DICOM dataset, virtual models and optional facial photo. Use data from cone beam CT, spiral CT, and other sources. Combine with intraoral scans or electronic models for accurate virtual model surgery. Along with the other wonderful features of Dolphin, this is why Dolphin 3D is used worldwide.	My Orthodontist The new My Orthodontist mobile app from Dolphin gives patients access to information about themselves and your practice.
Management Brochure	3D Surgery Brochure	My Orthodontist Brochure